Customer Support Sydney

Full Time   Sydney, New South Wales - AU

48 Deadline 13/07/25

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Job Overview:

The Customer Support Assistant will support the Behavioral & Lifestyle Team by providing exceptional
customer service, managing patient requests, and ensuring the seamless implementation of lifestyle
programs. This role involves managing patient interactions through the application portal, assisting with
device connectivity, booking sessions between patients and the lifestyle team, and facilitating
communication between patients and the team.


Responsibilities:

Patient Request Management
Monitor the patient application chat to manage and respond to incoming patient requests in a
timely and professional manner.
Triage requests, including but not limited to:
Prescription renewals
Medication refills
IT issues
Appointment scheduling
General inquiries
Escalate requests to the appropriate teams or individuals and ensure timely resolution
Maintain accurate records of patient interactions and follow up to ensure satisfaction
Support for Lifestyle Programs
Send templated campaign messages to patients as part of lifestyle program initiatives
Assist in sending reminder messages and general administrative updates through the application

Company: GluCare Health

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